Tools & Frameworks

ITIL Foundataion 100x100
The BMC Remedy ITSM suite offers a lot of capabilities and is based on the industry standard and best practice ITIL framework.

There is a project management approach used to control the project with schedules, check points, handoffs, deliverables, etc. Each team member is empowered to raise issues or concerns that will prevent us from meeting the project objectives and deliverables.

PRINCE2 Prcoess Model 150pxThe project controls ensure deliverables, scope, budget, and expectations are managed.  Project milestones and work products are deliverables.  Reference points to track business needs and requirements are managed.  Team members accountable for their deliverables and raise issues as early as they are known to give the team the most time possible to address it.

The software is a tool and ensuring the capabilities required for the business are available is critical.  Capabilities delivered in each phase is in alignment with the priorities of the business.

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